Mattress Return/Exchange
POLICY

Return

  At Calm Sleep Systems, we want you to be fully satisfied with your mattress purchase. You have 100 calendar days from the delivery date to return your Calm Sleep Mattress. To ensure you adjust to the mattress, we ask that you sleep on it for a minimum of no less than 30 days. To initiate a return, your mattress must be clean, undamaged, and have the mattress law tag attached. You will be requested to provide photos of the mattress and the law-tag when requesting a return. Once submitted, we will process a refund.

• Offer is good for orders placed directly from Calm Sleep Systems on this website or authorized dealer.

• Offer not valid on closeout mattresses and other non-mattress products

• A return shipping fee of $199 will apply

• Offer valid 100 days from the delivery date

• Additional restrictions may apply

1 The 100 Night Trial applies to non-closeout mattresses purchased directly from Calm Sleep Systems. Closeout mattresses, Adjustable bases, foundations, bed frames, pillows, cushions, linens, and accessories do not qualify.

The 100 Night Trial offer is only valid for first-time purchases.

2 Return shipping fees will apply if you took advantage of a free shipping offer. Shipping fees are $199.

Calm Sleep Systems or our authorized partners will coordinate the pickup for convenience. For tips on enhancing your sleep experience, feel free to reach out to us!

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Exchanges

You have 100 calendar days from the date of delivery to exchange your Calm Sleep Systems mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of no less than 30 days. For tips on how to make your sleep experience better, please contact us.

To be eligible for an exchange, the mattress must be clean and undamaged. We may include additional transportation charges once the exchanged mattress has been picked up. In no event will the transportation costs exceed Calm Sleep System's then- standard freight charges.

You are allowed one exchange. Your 100-night trial will continue from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, your first mattress will be removed at the same time the second mattress is delivered.

To start an exchange (or for helpful hints), Start Here- 

For questions about products purchased at a retail location, please contact the store directly.